Reference

istana189 Privacy Policy for Your Account

Our Privacy Policy explains how we collect, use and protect the account details you provide before entering the lobby.

Account dataCookie choicesPayment recordsSupport requests

How Local Payment Data Is Handled

istana189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We use account details to create your login, verify the phone number connected to access and respond when a wallet or payment status needs checking. A DANA, OVO, GoPay or QRIS reference may be stored with the related account event so we can match a receipt

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without asking you to repeat the same step. Bank transfer and virtual account records may also be retained for reconciliation. Our Privacy Policy applies to activity connected with Indonesia access where local law permits, and eligibility depends on local law. We do not ask for payment
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passwords or wallet PINs through support chat. If a payment record looks incorrect, send the account identifier and receipt reference through the support path rather than posting them publicly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Contact Paths for Policy Questions

Our support route is available when you want to ask about the Privacy Policy, correct an account detail or understand a payment reference linked to your profile. Start from the account help area and include only the minimum information needed to locate your record. For people in Yogyakarta and elsewhere in Indonesia, the same support chat path keeps privacy requests beside login and wallet-status assistance.

Team online

Policy questions

Send your question through support chat and name the Privacy Policy section you mean. We can explain collection, cookies, retention or disclosure using the account record connected to your request.

Account correction

If your phone number or account detail is outdated, tell us which field needs changing. We may ask for an account step that confirms the request belongs to you.

Payment reference

For DANA, OVO, GoPay, QRIS or bank transfer records, provide the receipt reference without sharing a PIN. We use that reference to locate the relevant payment event.

DATA PRACTICE

Account Data and Cookie Controls

We keep this policy practical by linking each data use to an account action: login, phone verification, lobby access, payment matching or support.

Collection

We may collect your account identifier, phone verification status, device signals, support messages and payment references. These fields help us connect a login, wallet check or policy request to the correct record.

Cookie use

Cookies can keep your chosen device path available and help us understand page errors. You can review cookie controls in your browser, although restricting them may affect login or account navigation.

Account security

Phone verification supports account access, while payment support should never require your wallet PIN. Keep login details private and contact us if an unfamiliar device appears on your account.

Payment matching

A DANA, QRIS or virtual account reference is used to match a transaction event with your account. We do not need the private password or PIN belonging to your payment wallet.

Retention

We keep account, support and payment records for as long as needed for service operations, dispute handling and applicable legal duties. When a record is no longer needed, our process removes or limits it.

Your request

You can ask what account data we hold, request a correction or ask about deletion through support chat. Include your account identifier so we can verify the request before making changes.

Privacy Policy Questions From Indonesia

These Privacy Policy answers address the account steps you are most likely to ask about before opening or using access. We cover payment references, device data, cookies, corrections and contact choices so you know how to raise a request without sending unnecessary personal details.

It covers account details, phone verification, device signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use phone verification to connect an access request with the correct account and help investigate login problems. We do not ask you to send a wallet PIN through support chat.

Yes. The Privacy Policy explains that DANA and QRIS references may be kept to match a payment event, check a receipt or resolve a wallet-status question linked to your account.

Use support chat, identify the account field that needs correction and provide your account identifier. We may ask for an account step to confirm that the request comes from you.

Cookies may remember a mobile device path and help us identify page errors. Your browser controls can restrict them, though login or account navigation may work differently after that choice.

You can request a description of the account, support or payment records connected with you through support chat. We verify the request first and provide the response through the same contact route.

Yes. Access and eligibility depend on local law. Privacy requests are handled under the rules that apply to the relevant account and location, including where local law permits.

istana189 Privacy Policy for Your Account

Contact Paths for Policy Questions

Policy questions

Account correction

Payment reference

Account Data and Cookie Controls

Collection

Cookie use

Account security

Payment matching

Retention

Your request

Privacy Policy Questions From Indonesia

01 What does the istana189 Privacy Policy cover?

02 Why does istana189 need my phone verification status?

03 Does the Privacy Policy mention DANA and QRIS records?

04 How can I request a correction to my account data?

05 How does the Privacy Policy handle cookies on mobile?

06 Can I ask what data istana189 keeps about me?

07 Does local law affect access and privacy requests?

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