Reference

istana189 Terms & Conditions for Your Account

Our Terms & Conditions explain how your istana189 account, wallet records and lobby access work before you begin.

Account rulesWallet conditionsAccess wordingPolicy updates

Terms Rules for DANA and QRIS Access

istana189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions apply when you create, access or use an account with us. Creating an account means you have read the applicable wording and agree to follow the account, identity and payment conditions shown at that time. Eligibility and access depend on local law,

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and we may ask you to complete phone verification before account access continues. DANA, OVO, GoPay and QRIS transactions must use details connected to your account; bank transfer and virtual account records may also be checked against the submitted account information. We can pause an account
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or transaction when details conflict, verification is incomplete, or a legal requirement applies. If wording changes, we will place the updated version on the policy page and show the effective date. Your continued access after that date means the revised Terms & Conditions apply where local
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law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Account Support for Policy Questions

A clear support path helps when a condition affects your account or wallet status. Start from the support panel linked beside the account area and include your account identifier, the relevant clause and any receipt reference. Our contact panel shows the current service hours, while the cashier path keeps payment questions connected to the correct policy record.

Team online

Account clause help

Ask us to clarify an account condition by quoting the section title or clause. We can explain the required account step without changing the wording applied to your access.

Wallet status check

For DANA, OVO, GoPay or QRIS questions, send the transaction reference through the support panel. We can match the receipt with the policy conditions for that payment route.

Policy change request

If a rule appears unclear or your recorded details need correction, contact us through the account help path. Include the affected date and we will route the request for checking.

ACCOUNT SAFEGUARDS

How We Apply These Account Conditions

We handle this policy area through records that connect your account step, device session and payment reference.

Data handling

We use account details, phone verification results and transaction references to apply these Terms & Conditions. Access to those records is limited to account, payment and policy handling needs.

Cookie choices

Cookies and similar session tools help keep your policy page, login state and selected device path connected. Your browser settings can affect these tools and may require another account check.

Account security

Keep your sign-in details private and use only your own account information for DANA, OVO, GoPay or QRIS records. We may request phone verification when access details do not match.

Record retention

We retain account, payment and policy records for the period needed to apply these Terms & Conditions, resolve disputes and meet applicable legal requirements where local law permits.

Who to contact

Use the support panel for questions about a clause, account restriction or wallet record. Include your account identifier and the relevant date so our team can locate the correct policy event.

Requesting changes

You can ask us to correct account details or request access to information held about your policy activity. We may verify your identity before making a change or releasing a record.

Terms & Conditions Questions Answered

The questions below cover the policy points that most often affect an account in Indonesia. We keep the answers tied to account access, wallet records, device sessions and contact steps, so you know what to check before opening an account or using the lobby.

Open the Terms & Conditions page from the account or policy link before creating an account. The displayed version includes its effective date and applies where local law permits.

Yes, we may require phone verification before account access continues. This step helps connect your account details with your payment records and applies when the stated policy conditions call for it.

Those local payment routes are listed for account transactions, subject to the conditions shown on the policy page. Use details connected to your own account so receipt checks can be completed.

We may pause the affected account action or transaction while checking the mismatch. Contact support with your account identifier and receipt reference; access resumes only after the applicable condition is satisfied.

Send a request through the support panel with the affected date, account identifier and reason for correction. We may verify your identity before changing or disclosing any stored record.

We may update the wording when operations or legal requirements change. We place the revised text and effective date on the policy page, and continued access means the new terms apply where local law permits.

Account eligibility and access depend on local law. If a local requirement prevents access or a transaction, that requirement takes priority over these Terms & Conditions and our support team can explain the affected clause.

istana189 Terms & Conditions for Your Account

Account Support for Policy Questions

Account clause help

Wallet status check

Policy change request

How We Apply These Account Conditions

Data handling

Cookie choices

Account security

Record retention

Who to contact

Requesting changes

Terms & Conditions Questions Answered

01 Where can I read the istana189 Terms & Conditions?

02 Do the Terms & Conditions require phone verification?

03 Can I use DANA, OVO, GoPay or QRIS under these terms?

04 What happens if my account details do not match?

05 How do I request a change to my policy records?

06 Can the Terms & Conditions change after I open an account?

07 Which law decides whether I can access the account?

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